Replacement & Return Policy | FLUXY

Replacement & Return Policy

At FLUXY, we stand behind the quality of our magnetic power banks, 22.5W PD fast chargers, and iPhone-compatible smart chargers. Your peace of mind is our priority—enjoy a secure shopping experience and straightforward returns or exchanges within Saudi Arabia.


⚠️ 7-Day Return Guarantee

You have 7 days from delivery to return any product, even if used, provided all of the following are met:

General Conditions:

  • The item shows no signs of intentional damage or misuse.
  • It is returned with all original contents (cables, box, manual, etc.).
  • The product is securely packaged for safe transit.

Returns Accepted After Use If:

  • The magnetic wireless charger fails to function as described.
  • Any built-in cable (Lightning, USB-C or Micro-USB) is defective.
  • The product is incompatible with your smartphone as advertised.

🔄 Exchange Policy

Need a replacement? We offer free exchanges within 7 days for:

  • Incorrect or non-spec matching items.
  • Manufacturing defects in the power bank or built-in cables.
  • Color mismatch (Black, White, Green, Purple).

How to Exchange:

  1. Contact us via WhatsApp within 7 days of receipt.
  2. Send a clear photo of the product and the issue.
  3. Ship the item back to us (we cover shipping if it’s our error).

🛠️ How to Request a Return or Exchange

  1. Message our support team on WhatsApp.
  2. Provide your order number and product photo.
  3. We’ll review your request within 24 hours.
  4. Receive return address details and shipping instructions.
  5. After inspection, we’ll refund you or ship a replacement—your choice.

✅ FLUXY Warranty & Support

At FLUXY, we don’t just sell portable chargers; we back them with transparent post-purchase care. Whether it’s a 5000mAh or 10000mAh magnetic power bank, or a fast-charging iPhone charger, our KSA support team ensures your complete satisfaction from purchase to everyday use.